Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

Child protection

Concerned about a child 

Sad boy sitting down
We're all responsible for reporting concerns about a child's welfare. Don't wait until you're certain if you are worried about a child, call Family Connect now:


If a child is in immediate danger - always dial 999

If you think a child is in immediate danger don’t delay! Call the police on 999 or contact Family Connect.

For more information about Safeguarding Children please visit the Telford & Wrekin Safeguarding Children Board website, more information about Children Abused Through Exploitation (CATE).


Report a criminal offence

If you believe a criminal offence has been committed you can contact West Mercia Police on 0300 333 3000 or 101.