Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

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Coronavirus update

Coronavirus update

Coronavirus is a worrying time for everyone, Family Connect want you to know that we are here to offer our support.

Family Connect is the local Safeguarding Hub for Telford. If you are worried about someone you know - a friend, a sibling or maybe yourself – don’t sit in silence, speak up.

You can get in touch with Family Connect by using our online referral form. All referrals will be treated confidentially.

Make a referral

Please note that this referral form is for use by members of the public, if you are a professional, please complete a Request For Service form.

You can also contact us on 01952 385385 option 1 where you can speak to an Advisor about your concerns. Family Connect is open 9am - 5pm, Monday to Friday. If you would like to speak to someone out of hours, please call 01952 676500.

If you or someone you know is in immediate danger - always dial 999

Additionally you can text Family Connect on 07537453177.  

Additional support is available 

Below is a list of additional services available online for children, young people and their families. 

Support available for your mental health and wellbeing 

Bee U is the emotional health and wellbeing service for people, up to the age of 25, living in Shropshire and Telford & Wrekin. 

It is designed to help you: 

  • Cope 
  • Get help 
  • Manage in times of crisis. 

Kooth is one of the services Bee U provides, it is an anonymous 24-hour online service offering peer support, self-help and have trained counsellors to talk to.  

For further information on Bee U please visit the CAMHS website.

YoungMinds   Young Minds logo

Should you need urgent support in relation to a mental health crisis, you can text the YoungMinds Crisis Messenger, for free 24/7 support across the UK.  

If you need urgent help text YM to 85258 

For further information on this service, please visit the Young Minds website.

The Mix - Space to breathe The Mix logo

A free helpline for young people where you can talk to trained supporters about any issue that's troubling you? Call on 0808 808 4994 from 4pm to 11pm every day. 

For further information on this service, please visit The Mix website.


The NHS has created a webpage dedicated to our mental wellbeing whilst staying at home. 

For further information on this service, please visit the NHS website

Support available around education

Free online courses for parents ourplace logo

Telford & Wrekin Council is providing free online courses for parents. Want to know more about the way your teenager’s brain works? Want to understand more about your child? These are tried and tested courses created in the NHS. To access the courses visit the Our Place websiste and use the access code Darwin18

Bitesize bitesize logo

Bitesize is the BBC's free online study support resource for school-age pupils in the United Kingdom. It is designed to aid pupils in both schoolwork and, for older pupils, exams. Visit the BBC Bitesize website for more information. 

Local services

For further information and advice in relation to local support services regarding Coronavirus (COVID-19) please view the pages on the Telford & Wrekin Council website and our all age online community directory, Live Well Telford.