Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

Free childcare places

Childcare choices

Childcare calculator

Visit GOV.UK to get an estimate of how much you could get to help pay for approved childcare.

30 hours free childcare

As many parents/carers may be aware from September 2017 families meeting a specific criteria will be able to claim an additional 15 hours free childcare on top of the existing 15 hours already available to all 3 and 4 year olds.

This additional offer is aimed specifically at those families who meet the criteria below:

  • all parents/carers must be working in the household
  • all parents/carers must be working the equivalent of 16 hours a week on minimum/living wage
  • all parents/carers must be earning the national minimum/living wage
  • all parents/carers earnings must be no more than £100,000 per year
  • 'Parent' means a person who has parental responsibility for the child, in cases where a parent has remarried or is living with a partner, the step-parent or partner must also meet the learning threshold
  • Foster carers are only eligible for the extended entitlement for their own children (if they meet the criteria); and not eligible for children they foster.

Should you require any further information, please email childcarefunding@telford.gov.uk or phone 01952 385385.

Visit the GOV.UK for more information about tax free childcare and HM Revenues and Customs for more information and to apply please visit the Childcare Choices website.

Talking 2's

Parents/carers of two year olds who meet the criteria can apply for 15 hours per week of free early years provision, for 38 weeks per year from the term after their second birthday.

More informationEligibility Apply for a childcare place

Taking 3 and 4's

Every 3 and 4 year old child is entitled to 15 hours per week of free early years provision, for 38 weeks per year from the term after their third birthday.

View the talking 3 and 4's page for more information.

Useful links

Please visit the below websites for more information, help and support:


30 hours free childcare

Sign up for email alerts

Visit GOV.UK and provide your email address and they will tell you when Tax-Free Childcare and 30 hours free childcare are available and how you can apply.

Apply for 30 hours free childcare

Visit GOV.UK to apply for Tax-Free Childcare or 30 hours free childcare. It's one single application but we'll check your eligibility for both.