Please note that this privacy notice may be reviewed and updated from time to time in line with legislative changes, feedback from customers, changes in services, etc. You are therefore advised to periodically visit the Councils website to be informed of how Telford & Wrekin Council is protecting your personal information.
While every care has been taken in the compilation of this information, Telford & Wrekin Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these pages. We reserve the right to change any data or format of any page of the site without notice.
Telford & Wrekin Council does not endorse any external linked sites and is not responsible for their content. Telford & Wrekin Council does not provide quality control of external links; the inclusion of any company's name within the pages should not be construed as a recommendation of that company's products and/or services.
Information on this website is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
Telford & Wrekin Council is committed to the highest standards of quality in respect to information.
If you are aware that there are any errors in the information provided please notify us using our online form.
Our privacy notice covers Telford & Wrekin Council and its website. Should you have any queries about the site, you can contact us using our online form.
You can access our website home page and browse our site without disclosing your personal data to obtain information about Telford & Wrekin Council services and activities.
In order that we can improve our online services we will collect information about your visits to www.telford.gov.uk. These statistics do not contain personal data and cannot be traced back to an individual.
The cookies our website uses do not store any personal information about you and cannot be used to identify any particular user. All information about how you used our website is collected anonymously.
You can view more information about the purpose of cookies on this website, including a full list of the cookies used, on our cookies page.
You can modify your cookie settings to either accept all cookies, to be notified when a cookie is set or to reject all cookies. However, you should be aware that if cookies are rejected you will not be able to use some of the online services provided by this website.
All the personal data stored on this website is recorded in a secure database.
All our employees and data processors, who have access to, and areas associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.
Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.
All material on this website, including text and graphics, is copyright to Telford & Wrekin Council unless otherwise stated.
The text and graphic content of this web site may be used, printed and distributed only under the following conditions:
Telford & Wrekin Council processes a significant amount of information (including personal data) about the community it serves to enable services to be provided efficiently and effectively.
The Council recognises its responsibility regarding the personal information it holds about individuals. It implements measures to ensure the personal information it collects is done so correctly and safely.
Any personal information provided will only be used by the Council, partners and service providers. It will not be disclosed unless we are obliged or permitted to do so by law.
To understand what is classed as personal information please visit the Information Commissioners Office website.
When deciding what personal data to collect and process the Council will ensure that it will:
The Council uses your personal information in compliance with the requirements of the Data Protection Act 1998. We will process your personal information for the following purposes:
Please contact the Council’s Information Governance Team IG@telford.gov.uk or telephone 01952 382537 if you have any concerns about how your personal information is being processed.
Telford & Wrekin Council may use information about your gender, ethnic background, first language, sexual orientation and age to:
Statistical use of this equalities data will not identify a specific individual or have any negative impact on an individual’s entitlement to Council services.
While providing services to customers, Telford & Wrekin Council is also required by law to:
We may share information internally, but we may also share information with other parties in order to fulfil our legal obligations such as HM Revenues and Customs, Police, Cabinet Office, etc. This information could include the following:
The Council has a legal obligation to participate in the Cabinet Office National Fraud Initiative which requires us to pass data to the Cabinet Office to allow them to undertake data matching for fraud prevention/detection purposes. For more on this please access our Data Matching page.
There are occasions where the Council is required to share sensitive personal information to third parties. We will only do this with your explicit consent or where we are required to do so by law. Specific areas where sensitive personal information could be shared are detailed below.
The Council has a legal responsibility to provide Public Health Services. In order to provide these services the Council may need to process and share personal sensitive information. This will be processed in accordance with the Data Protection Act 1998.
This is Department of Health policy which looks to improve services for the protection of children who have previously been identified as vulnerable.
CP-IS provides health professionals with prompt access to key social care information that can help assess whether a child is at risk.
The project will link the IT systems of NHS unscheduled care to those used by Council Safeguarding teams, so that information can be shared about three specific categories of child:
Further details can be found by visiting the Social Care Information Centre website.
Telford & Wrekin Council and its partners, including Health and the Police Service, have developed a solution to improve safeguarding of children within the borough. Visit the Family Connect Service Directory for more information on Family Connect services.
Partners, as part of Family Connect, will share information to improve services aimed at preventing, detecting and managing situations where children maybe at harm.
Telford & Wrekin Council is committed to supporting the Governments Troubled Families Programme, for more information see the related Privacy Notice.