Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

Children with a disability

Living with a disabled person

Living with a disability

Dyslexia and learning disabilities


Discrimination and equal opportunities

Education, health and Care Plan (EHCNA)


Most children and young people with Special Educational Needs and Disabilities (SEND) will have their needs met in local mainstream settings. 


Some children and young people may not make expected progress, despite these efforts to identify, assess and meet the special educational need. In these cases, schools or parents should consider requesting an EHCNA.



Short breaks and activities


Image of the ican2 logo
iCan2 provide invaluable support for disabled children, young people and their families. While children are given opportunities to become more independent, have fun, enjoy new experiences, form friendships with their peers; their families are able to take time out to recharge their batteries.


This can include daytime, evening, weekend and overnight activities. They can take place in the child's own home, a family based setting, a residential, educational or community setting, or in their local environment.

Some children’s disabilities are spotted early. Others take time to appear or suddenly. If you think your child may have some form of disability, contact your Health Visitor or Doctor for advice. 


Carers allowance

Use our online calculator to estimate whether you are entitled to receive any benefits.

Please note: the calculator only provides an estimate. An accurate entitlement can only be determined when you submit a full application, accompanied by all relevant documentation.

Get in touch

Carers UK

  • Telephone: 0808 8087777

Contact a family

  • Telephone: 0808 8083555

Health Visitors 0 - 5 years - helping parents with their under 5's

  • Telephone: 01952 580375
  • Text: 07964 134107

National Deaf Children's Society (NDCS)

  • Telephone: 0808 8008880

Parents Opening Doors (PODS)


Disability in sport

Disabled siblings

SEND Local offer

Telford & Wrekin's Local Offer website aims to provide information on what services you can expect from local agencies including education, health and social care. Visit the SEND Local Offer website.