Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

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Child protection

Concerned about a child 

What is child abuse?

Sad boy sitting down

We are all responsible for reporting concerns about a child's welfare. Don't wait until you're certain, if you are worried about a child, call Family Connect now:

For more information about Safeguarding Children please visit the Telford & Wrekin Safeguarding Children Board website.

For more information about Child Exploitation please visit our Children Abused Through Exploitation (CATE) page.


If a child is in immediate danger - always dial 999

If you think a child is in immediate danger don’t delay! Call the Police on 999.


Report a criminal offence

If you believe a criminal offence has been committed you can contact West Mercia Police on 101.