Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

Worried about a child

How abuse changes childhood

Report your concerns about the welfare of a child

Don't wait - report it now 

We're all responsible for reporting concerns about a child's welfare. Don't wait until you're certain if you are worried about a child, call Family Connect now:

If a child is in immediate danger - always dial 999

If you think a child is in immediate danger don’t delay! Call the police on 999 or contact Family Connect.

For more information about Safeguarding Children please visit the Telford & Wrekin Safeguarding Children Board website, more information about Children Abused Through Exploitation (CATE).

Report a criminal offence

If you believe a criminal offence has been committed you can contact West Mercia Police on 0300 333 3000 or 101.

Further advice and support from the NSPCC

A picture of the nspcc logo
Whether you're a parent, worried about a child you know or work with children as part of your job, we all have a part to play in keeping them safe. Visit the NSPCC website for more information about the types of child abuse, and visiting the useful links below:

Parenting support and advice

The parenting support section provides advice, support, tips and all aspects of parenting:


If you're worried about gangs, it can be difficult to know what to do to help protect young people. Whether they're thinking about joining a gang, are already involved or want to leave, they need help and support. For more information please visit the NSPCC gangs and young people page.

Get in touch

Getting the right help at the right time - contact Family Connect now!

Online enquiry form


  • Telephone: 0800 1111

Family Lives

  • Telephone: 0808 8002222

Family Rights Group

  • Telephone: 0808 8010366

Non emergencies West Mercia Police

  • Telephone: 0300 3333000


  • Telephone: 0808 8005000

Social Care Help Desk

  • Telephone: 01952 385700


Speaking to a call handler at the NSPCC

Connecting to a counsellor at the NSPCC