Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

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Child protection

We're all responsible for reporting concerns about a child's welfare. Don't wait until you're certain if you are worried about a child, call Family Connect now:

Please telephone 01952 385385 / 01952 676500 (out of hours) or report your concern online



Mermaids is passionate about supporting children, young people, and their families to achieve a happier life in the face of great adversity. We work to raise awareness about gender nonconformity in children and young people amongst professionals and the general public.

View the Trans Youth in Care Resources website


Get child protection research, tools and resources for professionals, learn what works in our Impact and Evidence hub and find services for children and families.

Service directory

The Family Connect Service Directory contains lots of information about childcare settings, local family support organisations and leisure facilities in and around Telford.

Support groups

Quick access to the Family Connect Service Directory to search for support groups in Telford & Wrekin.

T&W Local Safeguarding Board

The Board is a key statutory mechanism for agreeing how the relevant organisations in Telford and Wrekin will cooperate to safeguarding and promote the welfare of children in the area and for monitoring the effectiveness of local services and legislative requirements; put simply "safeguarding is everyone's responsibility".

Useful contacts

Quick access to websites and helpline numbers for local and national support groups.

Useful documents

Quick access to useful documents for parents and professionals.