Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

Separation and divorce

Key things to consider:

  • A picture of a couple arguing
    Separation can be as upsetting for your children as it is for you
  • Talking helps them understand what will be happening in their lives
  • Let them know you will both still be there for them.

Dealing with children's feelings and behaviour

Separation and divorce - common problems

Living arrangements

Parenting plans

A Parenting Plan is a written plan worked out between parents (and sometimes grandparents and other family members) after they separate. The Plan covers practical issues of parenting.

Cafcass have provided a free Parenting Plan online

Child Maintenance


Child Maintenance Options logo
Child Maintenance Options advise that child maintenance is about providing help with a child's everyday living costs. This includes things like food and clothes, and helping to provide a home for your child or children, for more information please see below:

Tools and guides

Child Maintenance Options have provided some tools, leaflets and information to help you find out how to calculate and talk about child maintenance, record a family-based arrangement and manage your finances:

View more helpful tools and guides.


Live Chat with a trained relationship counsellor from Relate in real time. A Live Chat session costs £40 for 45 minutes and is completely confidential. 

Live chat


Parenting support and advice

The parenting support section provides information, resources and links to organisations that could help with a range of different topics. 

You can find further information and support in relation to Coronavirus here.

Get in touch

Getting the right help at the right time - contact Family Connect now!

Online enquiry form

Cafcass - Children and Family Court Advisory and Support Service

  • Telephone: 0300 456 4000

Child Maintenance Options

Family Lives

  • Telephone: 0808 800 2222

The Healthy Child Programme (0-19 years) Service

The Public Health Nursing Service, who will be delivering the contract, is made up of Health Visitors, School Nurses and Family Nurses.

  • Telephone: 0333 358 3328

Shropshire Mediation Service

  • Telephone: 01952 952958 or 07808 033075


Talking to children

Looking after children

What is family counselling?