Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

Child abuse and neglect

Everyday choices - reporting child abuse

"For me" app - first app to counsel young people via smartphone

A picture of a smart phone with a large amount of apps on the front
Wherever you are and whatever life throws at you, Childline is now easier to access than ever before. ‘For me’ is the brand new way to get advice and support on loads of topics – from issues that can play a big part in everyone’s life, like school and exam stress, through to extremely personal issues, such as self-harm and mental health.

We’re here for you, whatever’s on your mind. And you’re in control: whether you prefer to talk it through with one of our trained counsellors, get help online from people your own age, or read through tips and techniques in your own time, with ‘For Me’, the choice is yours.
  • Get access to self help advice and support on a huge range of issues.
  • Watch videos to help you feel better.
  • Create your own mood tracker and have your own private locker space that’s just for you.
  • Chat to other young people about whatever you want on our lively and supportive message boards.
  • Call, or email a Childline counsellor.
Get the "For me" app now

Types of abuse

Signs, symptoms and effects

Parenting support and advice

The parenting support section provides advice, support, tips and all aspects of parenting:

Get in touch

Getting the right help at the right time - contact Family Connect now!

Online enquiry form

Health Visitors 0 - 5 years - helping parents with their under 5's

  • Telephone: 01952 580375
  • Text: 07964 134107


  • Telephone: 0800 1111

Family Lives

  • Telephone: 0808 8002222

Family Rights Group

  • Telephone: 0808 8010366

Lucy Faithfull Foundation

  • Telephone: 0808 1000900

Non emergencies West Mercia Police

  • Telephone: 0300 3333000


  • Telephone: 0808 8005000

Social Care Help Desk

  • Telephone: 01952 385700


NSPCC Underwear Rule


Don't ignore child abuse

How Brad's call helped save a child from neglect