Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

Frequently Asked Questions

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Home FAQ's


Family Connect have a responsibility to improve the wellbeing of children and young people.

By sharing your information we can ensure the best decision is made for your child and Family and provide you with appropriate help and support when it is needed.

Information held by Family Connect will be kept and processed securely, in line with the General Data Protection Regulations (GDPR) 2018 or equivalent UK legislation. It will only be shared with other practitioners and/or other agencies on a ‘need to know’ basis, either:

  • where there are believed to be child protection issues
  • where information is required to ensure your child receives the appropriate assessment of services 

If professionals are referring your child to Family Connect for advice and support, they will need to ask your permission first. In cases where it is felt your child may require a social work assessment, this will be discussed with you. Your agreement to a referral will be actively sought, however professionals are able to refer your child without your permission if they have concerns that your child has suffered, or is likely to suffer harm. Where professionals are referring your child to Family Connect because of child protection concerns, you will only be told about the referral beforehand if the professional is sure this would not increase the risk to your child.

Do you have a question?

If there is anything you would like to ask us, about our services, our work or how we can help you, then click the button below.