Welcome to the new Family Connect website

Family Connect is a free, confidential service providing, impartial advice, information, guidance and support on a full range of children's services available across the borough including childcare, activities, school admissions and finance.

Family Connect aims to ensure that families are getting the right help at the right time.

Frequently Asked Questions

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Home FAQ's


Yes. Usually you will be told at the time the concern is raised. If the safeguarding concern has been made by a professional, for example a social worker or a teacher, they will tell you what their concerns are and may ask your permission to contact us. The exception to this is when it is thought informing you would put the child concerned at further risk of harm.

Do you have a question?

If there is anything you would like to ask us, about our services, our work or how we can help you, then click the button below.